We are Americans who did a day tour out of Puno, Peru into Bolivia to visit Tiwanaku and Puma Punku. Kondor Path does an excellent job, and communicated very promptly, and we had many issues to figure out. We were denied a Bolivian visa from the consult in Lima for no stated reason and therefore thought our visit to Bolivia would not happen. Kondor Path connected us with one of their specialists in Puno, Peru and was able to secure a Bolivian visa for us, making a long-held dream come true for me. I do not believe we would have been able to secure the visas on our own. Admittedly, there was a slight language barrier with our guides, but easily overcome with translation apps and the ability to speak basic Spanish, which I do. Our guides were with us the whole time and instructed us through all processes, including crossing the border. The service was exemplary, and I would highly recommend it. Thank you, Kondor Path for making it all possible.